This article explains how to access Help resources in the Onclusive Unified Platform.
The platform includes built-in support tools that allow you to quickly find documentation, explore features, or contact the support team. Help content automatically adapts to the module you are currently using so that the guidance matches the tools visible on your screen.
Access Help
You can open the help space directly from the platform interface.
Open the module you want to work in.
In the left navigation bar, click the Help icon at the bottom.
The help panel opens and displays the support options available for the module you are currently using.
Because the help system detects your active module, it shows documentation and guidance relevant to the features visible on your screen.
For example:
In the Review module, help content focuses on coverage monitoring, press reviews, and media analysis.
In the Mention module, help content focuses on monitoring searches, filters, and coverage analytics.
Ask Otto
The Help space includes Otto, Onclusive’s AI assistant.
From the Messages tab, you can ask Otto questions about how to use the platform or complete specific tasks.
Otto can help you:
Understand how features work
Troubleshoot common issues
Get guidance while working in a module
Find relevant Help Center articles
You can also view your previous conversations with Otto from the Messages tab.
Browse our Knowledge Bases
The help panel provides direct access to the Onclusive Knowledge Bases.
You can browse articles related to the module you are currently using from the Help (?) tab:
Alternatively, you can access the Knowledge Base directly from the Home tab of your Help space by selecting Explore our Knowledge Base articles.
Follow guided Product Tours per module
Guided product tours are available in the Tasks tab of your Help space.
They walk you through key workflows directly within the platform, helping you get up to speed quickly.
With product tours, you can:
understand how to complete key tasks
discover important features
onboard more efficiently
Each module includes tours tailored to its specific functionality.
Tours appear automatically the first time you log in to a module. You can complete them right away or snooze them and return later from the Tasks tab:
Contact Support
If you need additional help, you can contact the Onclusive Support team from the Messages tab.
Send a message and request to be connected with a member of the Support team.